Privacy Policy

Welcome to The Writer Help (accessible via https://thewritershelp.com). We respect your privacy and are committed to protecting the personal data you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our writing assistant tools, including our association with Helixnex Software Solutions. By using our site, you consent to the data practices described in this policy.

We use Google AdSense to serve advertisements on our site to support our free tools. Google, as a third-party vendor, uses cookies to serve ads on our site.

These cookies help Google analyze visitor interactions and display relevant advertisements that align with your interests. We do not have access to or control over cookies used by Google AdSense or other third-party networks.

We collect information in the following ways to facilitate account management, payments, and tool usage:

• Account Information: When you sign in using Google Auth, we retrieve your email address, display name, and Google profile picture. This is stored securely in our database to manage your access rights.
• Usage Data: We may collect generic log data, such as IP addresses, browser type, and duration of visits, to monitor server health and security.
• Input Text: Any text or draft you paste into our editing tools is transmitted to language model APIs securely for processing. We do not save, store, or sell your original drafts or academic inputs permanently. Once the prompt executes and the output is delivered back to your browser, your drafts are discarded from our system memory.

We employ industry-standard encryption protocols (SSL/HTTPS) to secure all communication between your browser and our servers. Your user profile data is protected using Firebase Authentication and Firestore security rules.

Since we operate on a paid monthly model, we retain database records of your registered email and subscription approval status until you request account deletion.